Terms and Conditions


This website is operated by Heart Essence. Throughout the site, the terms “we”, “us” and “our” refer to Heart Essence. Heart Essence offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site. Please read these Terms of Service carefully before accessing, using or purchasing anything our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Accuracy, Completeness and Timelessness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.


Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products and Services

Certain products or services may be available exclusively online through the website.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


Definition of the word “Healing” as used on this website:

Heart Essence makes no claims of medical treatment or cure.

Everything that is being offered on this website is not a substitute for medical care and consultation. It is a supportive, holistic and spiritual system that is complementary to treatment by a licensed health care provider. If you are struggling with health concerns, please consult your physician for diagnosis and treatment.

Alexandra is not a licensed medical professional, Heart Essence does not maintain malpractice insurance, nor does it (1) make any diagnosis, (2) prescribe medication, or (3) recommend that any person change or discontinue medication prescribed by a licensed doctor or healing arts services practitioner.

The content on this website and all the services offered do not deal with the medical or physical component of healing, but with the frequency, information and spiritual or emotional components that may have lead to the surfacing of such issues.

“Healing” in this context means “Bringing into Wholeness”.

The techniques and content on this website as well as the services, are not a substitute for medical care and consultation. The techniques described and offered may or may not facilitate physical healing.

The services provided by Heart Essence include intuitive information only. It is the individual’s responsibility to use their free will and judgement to determine the choices they make in relation to this intuitive information.

Alexandra and Heart Essence does not accept any assumed responsibility whatsoever for choices or actions made by other persons.

By using or purchasing any services that Heart Essence provides, you assume all responsibility for outcomes or lack thereof, you are acknowledging that you understand and agree to this disclaimer, and that you take full responsibility for your own healing, health, decisions, and actions.


Light Language Transmissions

All of the light language transmissions offered by Heart Essence are channelled from Source, higher dimensional beings, star races and angelic guides. From the point of view of Heart Essence, each individual has their own lessons and patterns to learn and or integrate, which means that certain issues might need more time to be cleared and released, or could not be resolved at all in some cases. It is each individuals own responsibility to become aware of and or know if it is in alignment with divine timing to purchase, listen and or use any of the transmissions offered here.

Heart Essence is thus not responsible for and cannot guarantee any effects stemming from purchasing or listening to these transmissions. Purchasing, listening and using these transmissions happen at your own risk and Heart Essence is not responsible for an individual’s reaction to the transmissions offered here.

Each individual purchasing, using or listening to transmissions obtained or purchased through this website are for general information and entertainment purposes only and are not offered as medical advice, guidance, or treatment. You agree that statements, services, and products on our website are not intended to diagnose, treat, cure, or prevent any disease nor any medical condition of any kind.

Once purchased, refund is not possible.


On-Demand Light Language Transmissions

The terms and conditions herein include the Soul Signature Light Language Transmissions in both audio and artwork format, as well as any audio or artwork light language transmissions which are booked on-demand, but exclude the transmissions purchased via the online shop on this website.

All on-demand light language transmissions are channelled around the intent formulated by you and discussed via email, via online audio- or video sessions. Anything not stated in this intent, will not be included in the transmission.

Once any on-demand transmission is purchased, it takes approximately 3 weeks for Heart Essence to send you the booked transmission via a downloadable Dropbox link. You are welcome to download your transmission, but it is illegal to share, distribute, sell, copy or alter there transmissions in any way or with anyone.

If for any reason there is a delay on Heart Essence’s end due to emergencies, health or family issues, you will be notified via email beforehand.

Once purchased, refund is not possible.


Pre-Recorded Light Language Transmissions

The Pre-Recorded Light Language Transmissions offered by Heart Essence are generalized transmissions meant for a broad audience. It is your responsibility to decide whether you wish to purchase these, or if a On-Demand light language transmission would be more beneficial for you.

The transmissions are virtual mp3 files, which are sent via email upon purchase.

Once purchased, refund is not possible.


One-on-One Sessions

Please note there is no charge for rescheduling up until a day prior to the appointment. However, there is a 50% charge of the original session price, for not showing up and then requesting a rescheduling of your appointment subsequently.

If for any reason there is a need to reschedule on Heart Essence’s end, due to emergencies, health or family issues, you will be notified via email beforehand.

Those who purchase a session will be contacted via email within 48 hours, so the appointment can be scheduled.

Sessions are taken at your own risk and Heart Essence is not responsible for an individual’s reaction to the various modalities of energy work offered here.

After a session has taken place, no refunds are possible.


Intuitive Readings

All intuitive readings offered by Heart Essence are channelled, audio recorded and sent via email within approximately 3 weeks of purchase.

 Certain cases may require you to be present during the reading, and if your spiritual guides make that request, you will be informed. Please keep in mind that Divine Timing is often at play, aligning everything necessary for you to receive all the information you need at the right moment. If your reading has not been sent out within approximately 3 weeks after purchase, then assume this is the reason why and reach out via email to receive confirmation on that.

Once purchased, this item cannot be refunded.

If for any reason there is a delay on Heart Essence’s end due to emergencies, health or family issues, you will be notified via email beforehand.

Topics which are not covered in such readings are:

  1. Medical issues, since Alexandra is neither a doctor, licenced health care practitioner or medical intuitive. Such information may come through within readings, or may not and should be used with discernment and responsibility on your own end.
  2. As well as reading into a third parties energy field and reality. Questions such as “What are they thinking about right now? What will they do next?” are seen as unethical because in most cases they are requested or done without the consent of the third person. What can be read on, is the effect the third person has on you, any past life karmic patterns which may be operation between you two and what you can do about the situation.

Please note that even the most popular and appreciated channels, psychics and readers are not 100% accurate, and while Heart Essence does offer the promise of always working at the highest standards and abilities in each now moment, it does not guarantee or take responsibility for the accuracy of the information offered within such readings.

All readings offered by Heart Essence are for entertainment and/or educational purposes only, and are not meant to substitute for a physician, mental health professional, or lawyer’s advice.

Each individual creates their reality. While Heart Essence can and hopes to provide additional guidance on your path, you alone have the power to change your reality, and future through your willingness to listen to, and follow your own inner guidance and through you own thoughts, decisions, and actions.

Once purchased, refund is not possible.


Accuracy of Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer of Warranties, Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Heart Essence, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Heart Essence and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Theresienstr.20, Passau, BY, 94032, Germany.


Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

Questions about the Terms of Service should be sent to us at healing@heart-essence.com